Deepswap Help Center

If you're having trouble making payments on the web, we suggest using the DS Pro app as an alternative. It may provide a more convenient experience. You can download the app for Android [here] and for iOS [here]

Once downloaded, you can log in with your regular account in the app to make a payment. Account information and benefits are seamlessly shared across all platforms, so your purchases will be accessible across different devices. Please note: the iOS app currently does not support third-party login options. We are actively working on adding this feature, and we appreciate your patience and understanding in the meantime! For iOS users, please download the app via this link: https://apps.apple.com/us/app/ds-pro-outfit-hairstyle/id6730112967 For Android users, please download the app here: https://play.google.com/store/apps/details?id=ai.deepswap.pro.android

If your payment status is showing as 'pending', it means your order is on hold for an unknown reason. As we cannot receive the funds or intervene in this status, please contact payment platform support for resolution.

If you've made a purchase by mistake and haven't used any of the purchased benefits, please apply for a refund and then repurchase correctly.

If your crypto payment doesn't show up immediately, just be patient. Transfers with lower fees can sometimes take a bit longer, even up to a few hours. No need to stress, just chill and wait for the credit to come through!

Make sure you are logged into the correct account.
Check your order status at My credits. Credits are only issued for orders marked as "Paid." If the status shows "Failed" or "Pending," please contact your payment platform's customer service.
If you paid with cryptocurrency and haven't received credits, please be patient. Transfers with low gas fees can take several hours. For faster processing, use a mainstream network, though it may have higher fees.
Monthly credits are given based on your payment cycle, not a specific date. Credits are added each month from the date you paid.

Face swap image: 0.1 credit per image
GIF: 1 credit per GIF
Video: 1 credit for every 15 seconds (any part of 15 seconds counts as a full 15 seconds)

If you have questions about credit consumption, you can verify any discrepancies through the Credits history on the Deepswap website.

Deepswap requires clear and unobstructed images of the subject's face. The face should ideally be facing the camera directly. Side angles and frequent movements can affect face tracking during the swap, leading to issues like flickering in the results.

Should a task fail to generate, credits will automatically be refunded. You can confirm this in the Credits history on the Credits history.

If the model cannot determine if all detected faces belong to the same person, it may split the same person into different selections. Make sure to select and swap all faces that belong to the same person.
If the faces in the video are too small, the swap might not work.

If your content is flagged as inappropriate, you can provide feedback using the sad face icon in the pop-up. This helps us improve our detection system.

All uploaded images and videos are retained for a default period of 30 days. Should these files remain unused for face swap operations within this timeframe, they will be automatically deleted. If a face swap is performed, the 30-day storage period resets from the date of the latest swap. Creations generated through our service are stored for one week. To avoid any unintended loss of your valuable creations, we highly recommend downloading and saving them to your local device promptly.

We are committed to safeguarding your data and privacy with the highest standards. Your personal information and data are protected to ensure they remain secure and confidential at all times.

If creations and purchased credits are missing after logging in, please verify that you are logged into the correct account. Note that all creations will be automatically deleted one week after membership expires. Ensure to save your work accordingly.

If you're not receiving a verification code, check if it has been redirected to your email's spam folder.

If you receive an "incorrect code" error when resetting your password, ensure you enter your account details exactly as they were registered, matching the case (upper or lower) accurately.

Passwords for accounts authorized through Google or Facebook cannot be reset directly through Deepswap. Please manage your password through Google or Facebook's website.

To cancel your subscription, follow the instructions based on your payment method:
For users subscribed via the website, you can manage your subscription at this link:Account info. Please note that not all payment methods on the site support auto-renewal. If the subscription toggle button is not displayed on this page, it means your payment method does not support auto-renewal.
Depending on your phone's operating system, you can cancel your subscription using the following links:
Google Play
Apple App Store

You can delete your account either through the Deepswap app's account menu or via the web version by using this link: Account info.
Important:
Deleting your account is permanent. Once deleted, you will lose all your data and rights, and this action cannot be undone.

If you have not used any benefits of your order, please request a refund through the following links:
For purchases made via the website, please visit this link and fill out the form: Refund Form. (Note: Due to the irreversible nature of cryptocurrency transactions, refunds are not supported for cryptocurrency payments.)
For purchases made via the app, please request a refund through: Google Play Refund (Note: Google Play refunds must be requested within 48 hours).

If you can't find a solution to your problem, please contact our support team at feedback@deepswap.ai. Provide as much detail as possible about your issue, including any relevant screenshots or error messages. We are here to help!